Frequently Asked Questions

Where can I find Aubade brand products?

To see a list of sales outlets, go to the Shops section.

Where can I find out where AUBADE shops are located?

AUBADE has a network of stores in Paris and the Provinces, as well as internationally. To find a list of our Aubade stores, look in the Shops section and select the «See only Aubade stores» box.

How do I keep up-to-date with the latest Aubade news?

To get regular news on what’s happening (latest products, special offers, competitions, etc.) at Aubade, you can subscribe to our Newsletter by going to the NEWSLETTER section.

How can I get an AUBADE catalog, artwork or poster?

To get our catalog, please request one using the Information / Contact us section and by carefully entering your postal details.

You can also obtain certain artwork and posters that may be available (subject to stock) by applying directly to an AUBADE store or reseller. The list of outlets can be found in the Shops section.

Are the collections on the site the same as in the stores?

The collections you see on the website are the same as those in our AUBADE outlets (subject to stock).

How do I find a specific product?

You can use our search engine to look for a specific item. If you know the reference number, you can simply enter the product code in the «Search» tab located at the top of the home page and click on the small magnifying glass. You can also search for a key word, such as: Half-cup, Cup, Tanga, etc.

Is there a size guide?

Yes, you can find it here. If you are still not sure, please contact our customer service department or visit one of our Aubade stores where one of our advisors will be happy to take your exact measurements and find the size that best fits you.

Which countries do you deliver to?

We ship our products in Metropolitan France (excluding DOM-TOM), Monaco, Belgium, Germany and the United Kingdom (excluding the Channel Islands).

What should I do if the product I bought in an aubade store or through one of your resellers, is defective?

In this case, you should take the item to the sales outlet where you purchased it. It can then be examined there and the decision taken to repair or exchange the defective item, if it has failed to comply with all our product quality requirements.

How do I submit a request for a placement or job at Aubade?

You can submit a speculative application through the “Information” then “Careers” sections of our website, or view the current job vacancies and submit a direct online application through our Careers section.

You can also send your application by post marked “For the attention of the: Direction des Ressources Humaines d’AUBADE, 10, Rue du Colonel Driant, 75001 PARIS, FRANCE or send us an e-mail to ressourceshumaines@aubadepro.com.

Do you use cookies?

In order to help identify you and facilitate your order, we save certain files, known as “cookies”, on your computer by means of your browser.

These cookies record the time of your visit (for about 1 hour), your identity (known because of your e-mail and password), as well as products and pages previously viewed. When as you leave our website, your basket and/or wishlist are held by default for a period of 30 days and then deleted. After this period all this data is completely removed from our site.

If you wish, you can delete these cookies from your computer at any time by using the preferences/options menus of your browser.

How is my personal data protected?

In application of the “Information Technology and Civil Liberties” ("Informatique et Liberté") Law of 6 January 1978, you have the right to access, correct, modify and remove data that relates to you. The site was registered with the French National Data Protection Commission (“Commission Nationale de l‘Informatique et des Libertés”) - CNIL as number 1386228 on 18 September 2009.

You can exercise this right by writing to the head office address:

AUBADE PARIS
Service E-commerce
10, Rue du Colonel Driant
75001 Paris
FRANCE

or by e-mail through the Contact us section.